Sunstone Digital Tech expands its digital marketing capabilities by delivering high-conversion text message marketing ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

It’s been an eventful year in technology, but one theme stands out as the dominant one of 2024: the emergence of generative artificial intelligence as a viable, even breathtaking, advancement. It ...

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

With rising labor costs and the Great Resignation, I believe it is likely that some companies are spending more money on customer service than in previous years. After all, during the 2021 holiday ...

Front is establishing alliances with technology services distributors (TSDs) Avant, Intelisys, Sandler Partners and Telarus ...

If the long wait times and hard-to-find numbers don’t make it clear enough, I’ll say it: Tech companies don’t want to talk to you. Here’s a secret I bet you didn’t know. You can have Amazon call you ...

Whether you’re a crime-fighting hero or a customer service agent combatting the fallout from digital incidents, having access to real-time information and context is critical. As organizations move ...