Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

The GNU free software project has released the first complete version of its platform for telephony services applications, the group announced Tuesday. On the new software platform, called GNU Bayonne ...

Should you consider Asterisk or any of the other open source communications software packages? Our columnist helps you get familiar with the pros and cons, the ins and outs of open source. I confess I ...

(For those new to the column, Forward Migration is our term for companies moving from Wintel machines to Macs — or at least adding or increasing the number of Macs they use. A forward migration kit is ...

Open source IP telephony software packages are helping users move away from the traditional world of proprietary office phone systems, PBXs with closed operating systems and expensive specialty ...

Avaya Inc. today is due to announce an upgrade of its IP telephony software that adds increased security capabilities and will run on a series of new hardware devices and phones that also are being ...

The CTI Module also provides Beam users with “Click-to-Dial” functionality, which allows collection agents to simply click on the consumer's telephone number to have their handset go off-hook and ...