Inaugural chair John Fish P’13, ’18 completed his term and was succeeded by Marc Seidner ’88 and Susan Martinelli Shea ’76 University President William P. Leahy, S.J.., with new Board of Regents ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...