A Dominican national was extradited to Massachusetts to face charges in connection with laundering proceeds from a call ...
GLOBE Business launched the Globe Omnichannel Cloud Contact Center (GOCCC) in partnership with Call Center Studio. The platform was unveiled as part of Globe’s first-quarter Blueprint media briefing, ...
The FCC is considering limits on US telecom companies’ use of foreign call centers as part of a broader push against robocalls and scams. The proposal could require overseas support agents to be ...
A federal grand jury in Michigan indicted a third defendant in an alleged forced labor conspiracy tied to the Kingdom of God Global Church, the Justice Department announced. Kathleen Klein, said to ...
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Call center employee is fed up with scammers, so he came up with the perfect script to deal with them
Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...
DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...
As energy demand for data centers soars, environmental groups are calling for a moratorium on the approval and construction of new facilities. More than 230 organizations, including Food & Water Watch ...
Letter to Congress Cites Massive Energy and Water Consumption, Ratepayer Turmoil Washington – In a letter sent to Congress today, more than 230 national, state and local organizations from across the ...
Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...
Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...
Doug Myers is a digital content producer for CBS Texas. A longtime journalist, Doug has worked for four newspapers in Texas and Louisiana and for three television stations in Texas. He has also spent ...
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